Ben Forta

Blog

July 17, 2004

Review: "Service This!"

Several months ago I blogged a particularly bad customer service experience, and subsequently mentioned a book on the subject by Adam Bailine. Adam recently sent me a copy of the book, and I had the chance to peruse it this weekend. The book is "Service This! Winning the war against Customer...

July 15, 2004

Network Solutions Rolls Out Enhanced Whois

Whois has long been the brute force way to learn about host and domain name registrations, and Network Solutions has long been one of the frequently hit online whois tools. Now Network Solutions has added lots more information to returned data, including IP location, server software, traffic...

July 11, 2004

Nokia Bluetooth Keyboard

Nokia has announced a Bluetooth keyboard (see http://www.nokia.com/nokia/0,,58982,00.html). Aside from the conflicting release dates (Q3/2004 on product page, Q4/2004 on FAQ page), reading between the lines gives one the sneaking suspicion that Nokia wants this keyboard only used with Nokia phones...

July 8, 2004

Analyze Nothing

I have no patience for analysts. I have little respect for them, and even less for those who pay them big bucks for their "expertise". Not all analysts mind you, I have not had to deal with them in lots of industries, and maybe some in some industries have some opinions of some value. The ones I...

July 7, 2004

Over 40 User Groups in 3 Hours

I introduced Blackstone to over 40 user groups today. From Australia to Brazil to South Africa to Germany to Colombia, to all over the USA and Canada, and all in about 3 hours. Impossible? Not if you are using Breeze, and each time I present a Breezo (Breeze presentation have been dubbed "Breezos")...

July 6, 2004

On The Way To NYC

I was just in New York City last week (for a user group presentation), and am on my way back, this time to speak at Flashforward. I have an afternoon session today entitled "ColdFusion-Powered Flash: An Introduction", and will cover the use of Flash for more than animation, CF and CFML basics, and...

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